Privacy Policy

Last updated: August 11, 2025

Welcome to Quai Analytics. Your privacy matters greatly to us. This Privacy Policy describes how we collect, use, protect, and process your personal information through our website, in compliance with Regulation (EU) 2016/679 (the General Data Protection Regulation, or GDPR) and Panama's Law 81 of 2019 on Personal Data Protection.

1. Data Controller

The controller responsible for processing your personal data is:

• Identity: Quai Analytics
• Location: Panama City, Panama
• Contact email: [email protected]

2. What Personal Data Do We Collect?

We collect personal information in several ways in order to provide and improve our services:

Data you provide directly:

• Contact and Demo Request Forms: First name, last name, email address, phone number, company name, and any other information you provide in your message.
• Chatbot Interactions: The content of your conversations with our virtual assistants to answer your questions or handle your requests. These conversations are stored in a database to train and improve the chatbot's AI system.

Data collected automatically:

• Browsing and Usage Data: IP address (anonymized), browser type and operating system, device used, pages visited on our site, time spent on the site, and other telemetry data collected through analytics tools such as **Google Analytics**.
• Cookies and Similar Technologies: We use cookies for the site to function, to remember your preferences, and to analyze traffic. You can manage your cookie preferences through our consent banner.

3. Why Do We Process Your Data?

We use your personal data for the following purposes:

• Handling your request: To respond to your inquiries, provide the information you request, or arrange a demonstration of our services (legal basis: performance of pre-contractual measures).
• Data Analytics: To analyze user behavior in an aggregated and anonymous way, understand which services are most popular, and improve the usability and effectiveness of our website (legal basis: legitimate interest and/or your consent for analytics cookies).
• Improving our website: To analyze user behavior and optimize the site's content.
• Marketing communications: If you give us your explicit consent, we may send you information about our services, industry news, or events we believe may interest you (legal basis: consent).
• Security: To keep our website secure, prevent fraud, and ensure the integrity of our systems (legal basis: legitimate interest).

3.1. About the Chatbot and System Learning

Conversations you have with our chatbot are stored in a database to train and improve its response accuracy and quality. This process helps us better understand our users' questions and optimize the service experience. The information is used in an aggregated and anonymous way to train the model, protecting your personal identity. This data is retained for up to 14 months to ensure system quality, after which it is securely deleted.

4. Who Do We Share Your Data With?

We do not sell, rent, or transfer your personal data to third parties. However, we may share it with service providers who assist us in our operations, always under strict confidentiality and data-processing agreements:

• Hosting providers: Such as Google Cloud Platform, to store our website's data.
• Analytics tools: Google Analytics, to analyze the use of our website and generate statistical reports.
• Customer relationship management (CRM) and communication platforms.

4.1. About Google Analytics and Cookies

We use Google Analytics to obtain information about the use of our website. Google Analytics uses cookies — small text files stored in your browser — to collect data such as your (anonymized) IP address, the pages you visit, the time you spend on them, and the type of device you use. This information is anonymous and aggregated, and it helps us understand how users interact with our website so we can improve it.

You can learn more about how Google and its partners process data in Google's Privacy Policy. If you would prefer that your data not be collected by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

These providers may be located outside the European Union or Panama. In such cases, we ensure that international data transfers are carried out with appropriate safeguards, such as the European Commission's Standard Contractual Clauses (SCCs).

5. How Long Do We Keep Your Data?

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact and request data is retained for as long as your request is being handled and, afterward, for any applicable legal retention periods.
• Chatbot conversation data is retained for a maximum of 12 months for service-improvement purposes.
• Data used for marketing purposes is retained until you withdraw your consent.
• Browsing data is retained for the periods established by the corresponding cookies.

6. Your Data Protection Rights

You have the right to exercise the following rights over your personal data:

• Access: Request what personal data we hold about you.
• Rectification: Request the correction of inaccurate or incomplete data.
• Erasure (right to be forgotten): Request the deletion of your data when it is no longer necessary.
• Restriction of processing: Request that the use of your data be restricted in certain circumstances.
• Portability: Request that we provide your data in a structured, commonly used format.
• Objection: Object to the processing of your data on grounds relating to your particular situation.
• Not to be subject to automated individual decision-making.
• Withdraw consent: Withdraw your consent to data processing, such as for analytics cookies.

You can exercise these rights by emailing [email protected], attaching a copy of your ID document to verify your identity. You also have the right to file a complaint with the competent supervisory authority (ANTAI in Panama).

7. Data Security

We have adopted appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, and alteration.

8. Changes to This Privacy Policy

We reserve the right to modify this policy to adapt it to future legislative or judicial developments. Any change will be published on this website, and the "last updated" date at the top of the page will be revised.